Refund policy

RETURN & REFUND POLICY

Order Cancellation

Once an order is placed, we cannot cancel the order. All orders are processed immediately. Please double-check all details before placing your order. For assistance, please contact support@ovouria.com.

Returns

We have a 60-day return policy, which means you have 60 days from the date of delivery to request a return. Delivery dates are determined by the carrier tracking information.

To be eligible for a return, your item must be returned along with proof of purchase.

To start a return, please contact us at support@ovouria.com. We will provide return instructions and the appropriate return address. Customers are responsible for return shipping costs. Returns sent without prior authorization will not be accepted.

Damaged Items

Any claim regarding damaged items must be reported within 10 days of delivery and must include photo evidence. Without photo evidence, resolution of the claim will be at our sole discretion.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

Return Shipping Costs

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Ovouria is not responsible for returned packages until they have been delivered to and received by our facility.

Incorrect Address Policy

Customers are responsible for providing accurate and complete shipping information at checkout.

Ovouria is not responsible for orders that are delayed, lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, original shipping charges are non-refundable.

Risk of Loss

All purchases from Ovouria are made pursuant to a shipment contract.

Responsibility for a package transfers to the customer once the carrier marks the package as delivered. Ovouria is not responsible for lost or stolen packages that show a delivered status through carrier tracking.

General Information

We cannot offer refunds or returns for allergic reactions, sensitivities, or adverse reactions that may occur after use of our products. Customers are responsible for reviewing ingredient information before purchase.

Reshipment orders are final sale and cannot be returned or refunded.

Free Gifts

We occasionally offer complimentary gifts and promotional items.

Each order is eligible for a maximum of one free gift. If multiple free gifts are added due to a system error or promotion misuse, Ovouria reserves the right to limit the shipment to one complimentary item per order.

Shipping Protection

Shipping Protection fees are non-refundable once an order has been processed.

Shipping Protection applies only to packages that are lost or damaged while in transit. Once a package has been marked as delivered by the carrier, responsibility transfers to the customer.

60-Day Money Back Guarantee

We stand behind our products and offer a 60-Day Money Back Guarantee for first-time purchases.

If you are not satisfied with your purchase, you may request a refund within 60 days of delivery.

To qualify:

• The request must be submitted within 60 days of delivery.
• Proof of purchase must be provided.
• Customers may be asked to provide photo evidence.
• Customers are responsible for return shipping costs.

We reserve the right to deny eligibility for the guarantee in cases of abuse, fraud, excessive refund requests, or other conduct that violates the intent of the program.

The 60-Day Money Back Guarantee applies only to first-time purchases and is limited to one refund per customer.

Policy Amendments

Ovouria reserves the right to modify, update, or amend this policy at any time without prior notice. Changes become effective immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Ovouria, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.